Contact Center In-Office Opportunities

Customer Service

Whether you are looking for a second job, need work while in school or would like to establish yourself with one company, U-Haul is the place for you. We provide our team members with the careers, environment, challenges, growth, and development opportunities, as well as the rewards, they deserve.

Senior Agent - Customer Care (Posted on 07/13/2017)
Description:
    Our Customer Care team assists customers with general questions or customer service related issues while also monitoring and responding to customers on social media outlets such as Facebook and Twitter. The Customer Care Senior Agent will be responsible for monitoring, coaching, and assisting team members on the Customer Care team. The ideal candidate will have a broad understanding of online chat communication and social media platforms such as Facebook, Twitter, Instagram, and YouTube.
    This position requires initially working in-office at our Central Phoenix location. The position will require working weekends.

    Job duties include:
  • Monitor and coach team members
  • Provide and monitor the team for grammatically correct and effective writing communication that conforms to set business standards
  • Assist with team training and development
  • Assist team manager with special projects
    ***This is a great opportunity for tech savvy individuals that enjoy helping customers and team members via chat & social media platforms.***

Requirements
  • Broad understanding of online chat communication and social media platforms such as Facebook, Twitter, Instagram and YouTube
  • Experience with social media management platforms is a must Ex. Sprinklr
  • A minimum of 6 months Contact Center experiences
  • Experience with Microsoft Office is a plus
  • Must have excellent written and verbal communication skills
  • Must be detail oriented and able to complete assigned tasks within given deadlines
  • Must be a creative thinker and able to work both independently as well as part of a team
Work Status:
Full-Time
Contact Center/Call Center Jobs (Posted on 07/07/2017)
Description:
U-Haul has been the leader in the do-it-yourself moving industry since 1945. The U-Haul contact center has been providing quality customer care since 1980.

Our state-of-the-art contact center provides a variety of in-bound call support. Call center team members take back-to-back, incoming customer calls and provide customers with general assistance before, during and after their rental.

Positions available include sales and customer service as well as roadside assistance.

Although this is a part-time job we are happy to consider applicants looking for temporary summer employment.

This is an excellent opportunity for students and teachers.

What we are looking for:

•Dependable team player with a positive attitude
•Great customer service skills
•Excellent communication skills and a clear speaking voice
•Excellent computer skills and ability to navigate multiple programs at once
•Basic typing skills
•Basic knowledge of geography

What we have to offer:

•Positions on-site at our Corporate headquarters in central Phoenix, AZ
•Positions at-home
•Flexible schedules
•Accelerated paid training
•Professional, fast-paced environment
•Incoming calls only. No cold calls
•Benefits for part-time employees
•Advancement opportunities

Status:
•Part-time / Moonlighter
•Temporary / Summer employment is also available

Requirements
  • Experience in Windows-based computer programs with excellent navigational skills is preferred
  • At least 6 months of customer service experience is preferred
  • Must be motivated with strong work ethics
  • Excellent communication and customer service skills
  • No selling required.

  • Technical requirements that must be maintained at all times for any work from home position:

    •A non-wireless USB headset. A USB headset is required to be compatible with the phone system
    •Broadband/high speed internet delivered to the home via a wired connection and a wired connection to the PC/Laptop inside the home. ISP Speeds: MINIMUM: 2MB upload 5MB download. RECOMMENDED: 5MB upload, 10MB download. PING below 70
    •PC/Laptop: Windows 7, 8 or 10, 32-bit or 64-bit. 4G RAM (minimum) 8G RAM (preferred) with 5GB hard disc space available (or greater). Core i3, equivalent or higher. Ethernet port or network adapter (for wired connection), Windows personal firewall
    •Install/use the Company provided anti-virus software. When connected to VPN anti-virus policies are governed by UHI. When not connected to VPN anti-virus policies are governed by the user. This is a PCI (Payment Card Industry) compliance requirement.

    The following are not allowed for any work from home position due to security, compatibility or performance concerns:

    •A wireless internet connection. A wireless Internet service (Ex: mobile hot-spot/tethering, satellite, last-mile). Windows XP or Vista operating system. A Celeron or Pentium processor. A rental or public computer/laptop. A public internet connection. May not have any other anti-virus programs installed/running other than the Company provided anti-virus software. Using non-work related programs while working.


    This is a part time position, must be available to work at least 25 plus hours a week. Ideal candidates will have an open availablity.
    (25 hour availability does not mean you will work 25 hours a week)
    Education/Training:
  • Applicants must be at least 16 years of age currently be in school and/or have a high school diploma or GED
  • We offer paid training
  • Prior customer service, sales and/or contact center experience is helpful but not required
  • For roadside assistance mechanical knowledge is helpful but not required
  • Work Status:
    Moonlighter
    Submit your résumé for the jobs selected above.