Contact Center In-Office Opportunities

Customer Service

Whether you are looking for a second job, need work while in school or would like to establish yourself with one company, U-Haul is the place for you. We provide our team members with the careers, environment, challenges, growth, and development opportunities, as well as the rewards, they deserve.

Contact Center/Call Center Jobs (Posted on 05/23/2017)
Description:
U-Haul has been the leader in the do-it-yourself moving industry since 1945. The U-Haul contact center has been providing quality customer care since 1980.

Our state-of-the-art contact center provides a variety of in-bound call support. Call center team members take back-to-back, incoming customer calls and provide customers with general assistance before, during and after their rental.

Positions available include sales and customer service as well as roadside assistance.

Although this is a part-time job we are happy to consider applicants looking for temporary summer employment.

This is an excellent opportunity for students and teachers.

What we are looking for:

•Dependable team player with a positive attitude
•Great customer service skills
•Excellent communication skills and a clear speaking voice
•Excellent computer skills and ability to navigate multiple programs at once
•Basic typing skills
•Basic knowledge of geography

What we have to offer:

•Positions on-site at our Corporate headquarters in central Phoenix, AZ
•Positions at-home
•Flexible schedules
•Accelerated paid training
•Professional, fast-paced environment
•Incoming calls only. No cold calls
•Benefits for part-time employees
•Advancement opportunities

Status:
•Part-time / Moonlighter
•Temporary / Summer employment is also available

Requirements
  • Experience in Windows-based computer programs with excellent navigational skills is preferred
  • At least 6 months of customer service experience is preferred
  • Must be motivated with strong work ethics
  • Excellent communication and customer service skills
  • No selling required.

  • Technical requirements that must be maintained at all times for any work from home position:

    •A non-wireless USB headset. A USB headset is required to be compatible with the phone system
    •Broadband/high speed internet delivered to the home via a wired connection and a wired connection to the PC/Laptop inside the home. ISP Speeds: MINIMUM: 2MB upload 5MB download. RECOMMENDED: 5MB upload, 10MB download. PING below 70
    •PC/Laptop: Windows 7, 8 or 10, 32-bit or 64-bit. 4G RAM (minimum) 8G RAM (preferred) with 5GB hard disc space available (or greater). Core i3, equivalent or higher. Ethernet port or network adapter (for wired connection), Windows personal firewall
    •Install/use the Company provided anti-virus software. When connected to VPN anti-virus policies are governed by UHI. When not connected to VPN anti-virus policies are governed by the user. This is a PCI (Payment Card Industry) compliance requirement.

    The following are not allowed for any work from home position due to security, compatibility or performance concerns:

    •A wireless internet connection. A wireless Internet service (Ex: mobile hot-spot/tethering, satellite, last-mile). Windows XP or Vista operating system. A Celeron or Pentium processor. A rental or public computer/laptop. A public internet connection. May not have any other anti-virus programs installed/running other than the Company provided anti-virus software. Using non-work related programs while working.


    This is a part time position, must be available to work at least 25 plus hours a week. Ideal candidates will have an open availablity.
    (25 hour availability does not mean you will work 25 hours a week)
    Education/Training:
  • Applicants must be at least 16 years of age currently be in school and/or have a high school diploma or GED
  • We offer paid training
  • Prior customer service, sales and/or contact center experience is helpful but not required
  • For roadside assistance mechanical knowledge is helpful but not required
  • Work Status:
    Moonlighter
    Submit your résumé for the jobs selected above.