Job Detail

Roadside Assistance Agent

U-Haul Corporate Headquarters
U-Haul International
2727 N Central Ave
PHOENIX , AZ

Description:
The responsibility of a U-Haul Roadside Assistance Agent is to provide exceptional customer service with a sense of urgency when assisting our customers. This includes identifying the problem, selecting and dispatching appropriate repair services to assist the customer, adding essential documentation to contracts, as well as handling and determining a resolution to escalated calls.

  Candidates are required to have attention to detail, the ability to take incoming calls back to back, patience and a positive attitude. All candidates must be able to rationalize certain situations and make decisions based on reason and best judgment. Comprehension of policy and procedures will play a critical role in performance of these expectations. The primary job responsibility is to diagnose mechanical issues and arrange service for the customer that will be time sensitive. This will include walking the customer through mechanical complications over the phone, and explaining technical assistance in a way the customer will understand.
  • This is a great place to start being a part of the U-Haul team, to learn and have the opportunity for growth and advancement
  • We offer 24 hour Roadside Assistance, 7 days a week, 365 days a year
  • Exemplary attendance, written and verbal communication is expected. Flexible schedules are available, with paid training
  • Availability to work weekends is required for consideration
  • Requirements:
  • Previous call center experience is preferred
  • Dispatching experience is preferred but not required
  • The ability to provide consistent positive experience for the customer in any given circumstance
  • Possess good reasoning and decision making skills to properly address Customer needs
  • Compose detailed documentation of events using the customers verbiage to ensure their concerns are addressed accordingly
  • Communication with U-Haul associated service providers and reporting personnel
  • Mechanically inclined individual with a general knowledge of mechanical and automotive skills
  • Must be available to work one weekend day and on holidays
  • Education/Training:
  • 100% commitment during training is required for a successful career with U-Haul.
  • Paid 4 week training
  • Work Status:
    Moonlighter
    Hours Needed:

    (These hours may change based on business needs)

    • Sun – 10am to 10pm
    • Mon – 11am to 11pm
    • Tue – 11am to 11pm
    • Wed – 11am to 11pm
    • Thu – 11am to 11pm
    • Fri – 11am to 11pm
    • Sat – 10am to 10pm