Job Detail

Social Media Support Specialist

U-Haul Corporate Headquarters
U-Haul International
2727 N Central Ave
PHOENIX , AZ

Company Info:
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Description:
    The Digital Marketing Team has an immediate opening for a Social Media Support Specialist. We are looking for a web savvy individual who has experience in the U-Haul customer service, has a flare for social media with the ability to help monitor our brand in the online space, and nurture those supporters into customers.
    As the Social Media Support Specialist, you will have the opportunity to monitor, respond to, track and report on online discussions about U-Haul. You will serve as a representative for U-Haul International and its affiliates in the online community.
  • Monitor and proactively respond for U-Haul across several different platforms including Facebook, Twitter, YouTube, blogs, Pinterest etc. keeping in line with company best practices.
  • Through community outreach, participate and initiate dialogue with existing and future customers when appropriate in order to increase following and engagement.
  • Analyze content via social media for brand sentiment, relevance, influence and frequency.
  • Monitor and record discussion trends in order to identify opportunities to provide a better product and service to our customer both online and offline.
  • Create regular content based on industry and company related events, news, reviews, etc.
  • Perform any other duties as designated by the Social Media Manager
Requirements:
  • 1-2 years of experience with customer service
  • Understanding of how to use a variety of social media platforms (Facebook, Twitter, YouTube,
  • Foursquare, Pinterest, blogs, forums, etc.).
  • Detail Oriented with excellent written and verbal communication skills
  • Ability to blog and understand blogging best practices
  • Advocate should be able to type at least 40 WPM with at least 90% accuracy.
  • Proficient in Microsoft Office applications (Word, Excel, and PowerPoint).
  • Ability to utilize our monitoring tool following training.
  • Ability to utilize mobile applications.
  • Passionate about U-Haul!
Work Status:
Full-Time