Job Detail

Contact Center/Call Center Jobs

U-Haul Corporate Headquarters
U-Haul International
2727 N Central Ave
PHOENIX , AZ

Company Info:
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Description:
U-Haul has been the leader in the do-it-yourself moving industry since 1945. The U-Haul contact center has been providing quality customer care since 1980.

Our state-of-the-art contact center provides a variety of in-bound call support. Call center team members take back-to-back, incoming customer calls and provide customers with general assistance before, during and after their rental.

Positions available include sales and customer service as well as roadside assistance.

Although this is a part-time job we are happy to consider applicants looking for temporary summer employment.

This is an excellent opportunity for students and teachers.

What we are looking for:

•Dependable team player with a positive attitude
•Great customer service skills
•Excellent communication skills and a clear speaking voice
•Excellent computer skills and ability to navigate multiple programs at once
•Basic typing skills
•Basic knowledge of geography

What we have to offer:

•Positions on-site at our Corporate headquarters in central Phoenix, AZ
•Positions at-home
•Flexible schedules
•Accelerated paid training
•Professional, fast-paced environment
•Incoming calls only. No cold calls
•Benefits for part-time employees
•Advancement opportunities

Status:
•Part-time / Moonlighter
•Temporary / Summer employment is also available
Requirements:
  • Experience in Windows-based computer programs with excellent navigational skills is preferred
  • At least 6 months of customer service experience is preferred
  • Must be motivated with strong work ethics
  • Excellent communication and customer service skills
  • No selling required.

  • Technical requirements that must be maintained at all times for any work from home position:

    •A non-wireless USB headset. A USB headset is required to be compatible with the phone system
    •Broadband/high speed internet delivered to the home via a wired connection and a wired connection to the PC/Laptop inside the home. ISP Speeds: MINIMUM: 2MB upload 5MB download. RECOMMENDED: 5MB upload, 10MB download. PING below 70
    •PC/Laptop: Windows 7, 8 or 10, 32-bit or 64-bit. 4G RAM (minimum) 8G RAM (preferred) with 5GB hard disc space available (or greater). Core i3, equivalent or higher. Ethernet port or network adapter (for wired connection), Windows personal firewall
    •Install/use the Company provided anti-virus software. When connected to VPN anti-virus policies are governed by UHI. When not connected to VPN anti-virus policies are governed by the user. This is a PCI (Payment Card Industry) compliance requirement.

    The following are not allowed for any work from home position due to security, compatibility or performance concerns:

    •A wireless internet connection. A wireless Internet service (Ex: mobile hot-spot/tethering, satellite, last-mile). Windows XP or Vista operating system. A Celeron or Pentium processor. A rental or public computer/laptop. A public internet connection. May not have any other anti-virus programs installed/running other than the Company provided anti-virus software. Using non-work related programs while working.


    This is a part time position, must be available to work at least 25 plus hours a week. Ideal candidates will have an open availablity.
    (25 hour availability does not mean you will work 25 hours a week)
    Education/Training:
  • Applicants must be at least 16 years of age currently be in school and/or have a high school diploma or GED
  • We offer paid training
  • Prior customer service, sales and/or contact center experience is helpful but not required
  • For roadside assistance mechanical knowledge is helpful but not required
  • Work Environment:
    This is a work at home position.
    Work Status:
    Moonlighter