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Contact Center Technical Business Analyst

Location: 2727 N Central Ave, Phoenix, Arizona 85004      

POSITION OVERVIEW

As a Technical Business Analyst, you will be responsible for evaluating and improving U-Haul’s process efficiencies that lead to increased productivity and operating cost reductions. You are expected to embrace new technologies and deliver smart solutions and services, collaborate with teams, share their knowledge, and collectively grow capability, skills, and knowledge in the team.

Responsibilities

  • Collaborate with key stakeholders to understand, analyze, and deliver actionable insights to streamline business functions.

  • Collaborate with business partners to capture user requirements, procedures, and problems to automate processing or to improve existing systems

  • Use Excel, SQL and Databricks to investigate business problems and construct insightful reports

  • Create interactive and drill-down dashboards to deliver key trends and insights to stakeholders

  • Work with leaders and domain experts to identify business needs, create an analysis plan, identify deliverables, and communicate key insights

  • Communicate complex technical concepts to stakeholders with confidence and integrity

  • Build data visualizations, reports, and presentations that tell the “story”

  • Rapidly learn and implement new technologies and tools

  • Document the development and implementation process of the project

  • Handle a variety of responsibilities under pressure

Qualifications

  • Bachelor’s degree from an accredited college/university in Business Analytics, Computer Science, Statistics, Mathematics, Engineering, or related fields, with 3 years of relevant experience

  • Advanced-level experience in Excel, Word, and Visio

  • Proven experience in data analysis and SQL language, SQL Data Query tools is required

  • Experience in Python or R language is a plus

  • Proven experience in Power BI is required

  • Tableau or other visualization tools is a plus

  • Ability to process and analyze structured and unstructured data

  • Experience in or knowledge of Azure Databricks is preferred.

  • Ability to communicate and present both orally and in writing, and comfortable with ambiguity, uncertainty, and change

  • High degree of drive, energy, self-confidence, commitment, and flexibility

  • U-Haul experience with knowledge of field operations is a plus

U-Haul offers Technical Business Analysts:

  • Career stability

  • Opportunities for advancement

  • Health insurance & Prescription plans if eligible

  • Paid holidays, vacation, and sick days if eligible

  • Life insurance

  • MetLaw Legal program

  • MetLife auto and home insurance

  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

  • 401k and stock options

  • 24-hour physician available for kids

  • Dental & Vision Plans

  • Subsidized gym/fitness membership if eligible

  • Business and travel insurance

  • YouMatter EAP

  • LifeLock Identity Theft Protection

  • Critical Illness/Group Accident Insurance

JOB ASSESSMENT

  • Must be able to demonstrate advanced level SQL and Excel skills

DATE: 04/19/2022 U-HAUL® -- A DRUG-FREE ENVIRONMENT!

This document and the information contained herein is of a proprietary and confidential nature and cannot be released or reproduced in any manner without the express written permission of the Vice President of Human Resources. Any unauthorized disclosure is strictly prohibited.

All rights and protections for this document and the information contained herein, including trade secret protections, are hereby reserved.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need-to-know basis.



U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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