E-Roadside Assistance Agent (French/Bilingual) REMOTE
French Bilingual Roadside Assistance Job Posting (Full Time or Part Time)
Do you enjoy helping people and providing solutions in real-time? Are you fluent in both French and English? If so, consider a position as a Bilingual Roadside Assistance Team Member. This full-time or part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week.
Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move.
Our customers’ safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals.
U-Haul offers its Roadside Assistance Team members:
· Education and work from home!
· Career paths available including work from home!
· Hourly base pay.
· Opportunity for base pay merit increases based on performance and acquired skillsets.
· Bilingual differential hourly base pay.
· Part-time benefits include Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.
Minimum Qualifications:
· Fluent in English and French Canadian talk and type, not European French.
· Intermediate keyboarding and computer skills.
· Active and Attentive listener.
· Ability to type while talking (40 WPM or higher is a plus).
· Ability to formulate sentences through written text.
· Ability to navigate and use multiple computer programs at once.
· Excellent verbal communication and listening skills.
· Clear speaking voice.
· General knowledge of U.S. and Canada geography.
· General knowledge of how to map a location using various programs or applications.
· Willingness to incorporate feedback to constantly improve performance.
· Possess can-do-confidence.
Education and Development Explained:
· Self-motivated education at our very own U-Haul University.
· Self-motivated supplementary eLearning.
· Assist customers within the first week of employment.
· Customer interactions with instructors’ support during initial education.
· Skillset-driven continued education coordinated by your manager.
· Fast-paced, hands-on instruction with a set schedule.
· Education is provided in an English setting only.
Scheduling for the Business Need
· The total number of hours scheduled each week will be based on business needs.
· We need coverage 24/7.
· We need you to work at least one weekend day. If you want to work both that’s great!
· Working holidays are required. We are open and customers need our help.
A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on working with you to make a schedule that works. However, if availability to work does not align with the needs of the business, the result may be less hours scheduled.
The following is required to work from home:
You must have a quiet, private work area.
Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.
All work duties, including initial education, must be performed at your home address.
If you want to switch or substitute computers at any time, Manager approval is required.
The following technical requirements must be met to work from home:
*Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.
Computer Specifications:
Windows 10 or 11
Mac OS Mojave or new
8GB of RAM/memory or higher
If Windows: Processor must have CPU benchmark score of 2,000 or higher
If Mac: Processor must be Intel Core i5 or greater
Additional Hardware:
Webcam (external or built in is acceptable)
USB headset (wired)
Dual Monitors Needed
Internet speeds:
Ping under 100
10mb download
5mb upload
The following is not permitted due to compatibility, performance, security, or other concerns:
MAC Operating Systems
Internet access through mobile wireless network, or similar. e.g. mobile hot-spot, tethering.
Using a Proxy server or third-party network.
Computer stick or similar device.
Rental, rent-to-own, or public computer/laptop.
Working in a public place or using public Internet.
Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.
Running non-work-related programs while working.
Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.