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POS Support Specialist

U-Haul is looking for a POS Support Specialists to join the team in Phoenix, Arizona. Under the direction of the Manager- U-Haul POS Support, POS Support Specialists are responsible for providing remote support to U-Haul Dealer, Center, Marketing Company, Shops, Tech Center, and Towers Internal end users of U-Haul computer based applications and systems.

This position is a 5-day workweek with multiple shifts encompassing Monday thru Friday, Saturday and Sunday. Only applicants who will be available for these days between 4 am and 8 pm should apply.

Job Details:

· Provide Remote support, via phone queues and live chat assistance, to all applications used to facilitate rental transactions and daily functions of U-Haul field and internal personnel.

· Troubleshoot U-Haul owned and maintained peripherals, ie: printers, cash drawers, mobile devices, computer workstations, credit card payment terminals, modems, routers, switches, etc.

· Identify software discrepancies and report to development teams for resolution.

· Research issues and assist in swift incidence and response scenarios.

· Tier 1 issue troubleshooting and resolution with full documentation and escalation as applicable.

· Trace possible network issues that impede the proper function of the software and escalate as appropriate.

· Identify Voice and VoIP issues and resolve or escalate as appropriate.

· Assist with resetting, and troubleshoot User softphone equipment.

· Build and manage field mobile devices using Meraki

· Work with routers, switches, and modems on a Tier 1 level.

Job Qualifications:

· Fundamental working understanding of basic network functions, ie: Ping, tracert, etc.

· Understanding of IP addresses, and configuration of routers, modems, and switches.

· Support, identify, and resolve operating system and browser issues.

· Troubleshoot multiple mobile devices utilizing U-Haul mobile applications.

· System diagnostics and specifications via command prompt.

· Ticket logging proficiency. Detailed and complete descriptions of issues and resolution.

· Appropriate professionalism and demeanor, including phone and chat etiquette.

· Ability to type quickly and articulate information clearly.

· Understanding of networked equipment and the ability to remotely install, troubleshoot, and resolve peripheral hardware issues.

Job Requirements:

· Fundamental networking knowledge and experience is PREFERRED.

· Knowledge of Center/MCO workstations and peripherals is PREFERRED.

· Experience programming and managing devices through Meraki PREFERRED

· Working knowledge of operating systems and browsers.

· Typing speed minimum of 45 wpm.

· Excellent written and verbal communications skills.

· Well-rounded knowledge of peripherals in a networked environment.

· Knowledge of mobile device and application troubleshooting.

Perks of joining the U-Haul fleet:

Get your career moving with a company who empowers team members to the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members becomes the happiest and healthiest they can be.

Here are just some of the programs U-Haul has available:

· Full Medical coverage

· New indoor fitness gym

· Onsite medical clinic for you and your family

· Career stability

· Opportunities for advancement

· Valuable on-the-job training

· Prescription plans

· Dental & Vision Plans

· Business and travel insurance

· YouMatter Employee Assistance Program

· Paid holidays, vacation, and sick days

· Employee Stock Ownership Plan (ESOP)

· 401(k) Savings Plan

· Life insurance

· Critical Illness/Group Accident

· 24-hour physician available for kids

· Subsidized gym/ membership

· MetLaw Legal program

· MetLife auto and home insurance

· Discounts on cell phone plans, hotels, and more

· LifeLock identity Theft

· Tuition reimbursement program

· Free online courses for personal and professional development at U-Haul University

· Savvy consumer wellness programs- from health care tips to financial wellness

· U-Haul federal credit union

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.