U-Box Field Support Analyst
U-Box is seeking career-minded individuals to contribute to the continuous growth, development, and success of the U-Box Program as a U-Box Field Support Analyst. Under the direction of the U-Box Operations Manager, our department works closely with system members in the field to ensure that day to day U-Box transactions, apps, and business rules are working optimally. Our team of analysts will also identify operational trends that are in need of improvement or in need of bug fixes. This position is for individuals who are highly self motivated and can work independently during times of high volume inbound calls and chat intake.
This position requires availability:
In Office (non Remote)
Friday through Tuesday or
Thursday through Monday
Opening (6:00 AM) or closing (6:00 PM) shifts available (Arizona Time)
New Hire Responsibilities include (but are not limited to):
Answering phone calls from the field, including center personnel and U-Box delivery drivers.
Responding to real time chats for live support.
Opening and responding to incident emails received through our Incident Management Tool.
Creating incident tickets using our Incident Management Tool to document, research, and resolve every point of contact made with the field.
Requirements:
Strong written and oral communication
Proficient with computers and common office apps (MS Edge, Google Chrome, MS Office, etc)
Good Customer Service
Has the ability to problem solve and think critically
Ability to multi-task as well as switch focus between tasks without disruption.
Must be able to work in a high volume/high workload environment
Ability to work independently as well as in a team based environment.
Preferred, but not required:
2+ years of U-Haul experience
1+ years of experience with U-Box and the U-Box program
10 to 12 months of previous office experience
Here are just some of the programs U-Haul has to offer:
Full Medical Coverage
Prescription Plans
Dental& Vision Plans
New indoor fitness gym
Gym Reimbursement program
Registered Dietitian Program
Weight Watchers
Onsite Medical clinic for you and your family
Career Stability
Opportunities for advancement
Valuable on-the-job training
Tuition Reimbursement program
Free online courses for personal and professional development at U-Haul University
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation and sick days
Employee Stock Ownership Plan (ESOP)
401 (k) Savings Plan
Life Insurance
Critical Illness/Group Accident
24-hour physician available for kids
Subsidized gym/membership
Metlaw Legal Program
Metlife auto and home insurance
Mindset App Program
Discounts on Cell Phone plans, hotels and more
Lifelock Identity Theft
Savvy consumer wellness programs-from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
Wellness Program
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.