Director of Operations - Oxford
Company: Oxford Life Insurance Company was founded in 1965 and is a member of U-Haul Holding Company, a publicly traded financial holding network. U-Haul Holding Company's other significant holdings include U-Haul International and Republic Western Insurance Company. Our fast-paced, growing company is seeking eager, qualified, customer-centric individuals to join our team in Phoenix, AZ.
Job Title: Oxford - Director of Operations
Job Overview: We are looking for a dedicated individual to join our team as Director of Operations. They will be the driving force behind the operational excellence of our organization. They will lead and manage all aspects of our operational activities, ensuring efficiency, quality, and regulatory compliance. This role requires a seasoned leader with a strong background in operational management within the life insurance, annuity, and Medicare supplement industries.
Responsibilities and Duties:
- Develop and execute strategic plans to optimize operational efficiency, streamline processes, and improve overall performance.
- Oversee and manage all operational functions, including policy administration, underwriting, claims processing, customer service, new business, contracting and back-office operations.
- Lead, mentor, and coach a team of operations managers and staff, fostering a culture of collaboration, accountability, and continuous improvement.
- Establish and maintain robust operational controls, policies, and procedures to ensure accuracy, consistency, and compliance with regulatory requirements.
- Monitor and analyze key performance indicators (KPis) and operational metrics to track performance, identify trends, and drive data-driven decision-making.
- Implement operational best practices, process improvements, and automation initiatives to enhance productivity, reduce costs, and mitigate risks.
- Collaborate closely with cross-functional teams, including IT, finance, compliance, and sales, to align operational objectives with business goals and priorities.
- Proactively identify operational risks and implement risk management strategies to safeguard the company's assets and reputation.
- Ensure timely and accurate reporting of operational performance, trends, and issues to senior management and key stakeholders.
- Foster a culture of innovation and continuous learning within the operations team, encouraging experimentation and the adoption of new technologies and methodologies.
- Lead conversion effort from legacy system to new Lifepro administration system.
- Provide operational timelines for conversion and be point of contact between vendors and operations.
- Review company operational policies to improve customer service and develop electronic delivery and administration.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree in business administration, finance, or a related field
- 7+ years of progressive experience in operational management within the life insurance and annuity industry, with a strong track record of success.
- In-depth knowledge of life insurance and annuity products, processes, regulations, and industry best practices.
- Proven leadership skills with the ability to inspire, motivate, and develop high-performing teams.
- Strong analytical and problem-solving abilities, with a keen attention to detail and accuracy.
- Excellent communication, negotiation, and relationship-building skills, with the ability to effectively interact with diverse stakeholders.
- Demonstrated experience in driving operational transformation, process reengineering, and change management initiatives,
- Proficiency in project management methodologies and tools, with a focus on delivering results on time and within budget.
- Strong business acumen and strategic thinking, with the ability to translate business goals into actionable operational plans.
- Relevant certifications (e.g., LOMA, Six Sigma) and project management certification (e.g., PMP) are a plus.
Perks of joining the team:
Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.
Oxford Offers:
- Full Medical coverage
- Prescription plans
- Dental & Vision Plans
- New indoor fitness gym
- Gym Reimbursement Program
- Registered Dietitian Program
- Weight Watchers
- Onsite medical clinic for you and your family
- Career stability
- Opportunities for advancement
- Valuable on-the-job training
- Tuition reimbursement program
- Free online courses for personal and professional development at U-Haul University®
- Business and travel insurance
- You Matter Employee Assistance Program
- Paid holidays, vacation, and sick days
- Employee Stock Ownership Plan (ESOP)
- 401(k) Savings Plan
- Life insurance
- Critical Illness/Group Accident
- 24-hour physician available for kids
- Subsidized gym/ membership
- MetLaw Legal program
- MetLife auto and home insurance
- Mindset App Program
- Discounts on cell phone plans, hotels, and more
- LifeLock identity Theft
- Savvy consumer wellness programs- from health care tips to financial wellness
- Dave Ramsey’s SmartDollar Program
- U-Haul federal credit union
- Wellness Program
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.