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Senior Department Instructor

Position's Primary Function:

Under the direction of the designated supervisor, the Senior Department Instructor (SDI) is responsible for leading and managing education projects characterized by considerable complexity. These projects typically involve high effort, multiple iterations, and various components. In addition to project leadership, the SDI is tasked with developing programs, workshops, and other educational initiatives to enhance the skills, knowledge, and performance of department Instructor personnel.   This role involves the development and maintenance of comprehensive curricula for various educational programs, with a particular focus on cross-educating and mentoring department instructors in Azure. Integral to this position is the creation and execution of a strategic plan to ensure the ongoing relevance and accuracy of Roadside Assistance (RSA) U-Haul University courses. This position will oversee the quality of the education index via Microsoft Lists and establish procedures to ensure it operates effectively and meets the department's educational objectives. The role involves overseeing the development and distribution of "The Roadside Breakdown" newsletter, a key initiative for continued education   Additionally, this role involves the formulation and maintenance of standardized continued education workshops tailored for the offseason. Active participation in the evaluation, enhancement, and maintenance of the onboarding and continued education process for department instructors is integral to the SDI's responsibilities.  Contributing to the establishment of a mentorship program for existing department instructors is a key aspect of this role.  

Essential Duties:

(Note: Essential duties are not exhaustive and may be supplemented as necessary). 

  • Reasonable and predictable attendance is essential.  
  • Manage educational projects with substantial effort, multiple iterations, or diverse components. 
  • Develop a comprehensive curriculum for cross-educating department instructors for classroom instruction and support. 
  • Evaluate, update, and maintain the onboarding and continued education process for department instructors. 
  • Develop a specialized curriculum for cross-educating department instructors in Azure. 
  • Establish and oversee a mentorship program for new and existing department instructors focusing on project management. 
  • Formulate a detailed plan for consistently updating RSA U-Haul University courses, including processes, timelines, and responsibilities. 
  • Create and implement a standard operating procedure (SOP) for the department newsletter. 
  • Lead project meetings related to the newsletter's development and continuous improvement. 
  • Analyze data to assess the newsletter's impact and provide regular reporting. 
  • Review existing project plans, identifying strengths, weaknesses, and areas for improvement. 
  • Work closely with Subject Matter Experts (SMEs) to ensure the accuracy and relevance of educational content. 
  • Integrate innovative teaching methods, including shadowing sessions, assessments, and effective evaluation processes, to enhance the learning experience for department instructors. 
  • Develop and maintain standardized departmental continued education workshops. 

Other Duties Performed Occasionally/Infrequently:

  • Fulfill the role of department instructor as necessary.  
  • Support with phone calls, online chats, or assume the role of manager on duty as needed. 
  • Collaborate with external educational institutions or industry experts. 
  • Participate in research and development to explore new educational methodologies, technologies, or tools that could enhance the overall effectiveness of education programming. 
  • Attend industry conferences, seminars, webinars, or events to stay informed about the latest trends and best practices in education or project management. 

Schedule:

  • Tuesday through Saturday from 11 am to 7:30 pm (Arizona time) 

Work Arrangements:

  • In-office preferred

  • For local applicants, hybrid work (a mix of in-office and remote work) is not available until after completing a 90-day probationary period

Education/Training Requirements:

Associate or bachelor’s degree in Education, Training, Human Resources, related field, or the equivalent in experience is required.  

Experience:

3-5 years of proven experience in education and development, with a focus on adult learning principles and instructional design. 

Skills/Required Knowledge/Tools:

Project Management, Leadership, Organizational Skills, Instructional Design, Curriculum Development, Content Creation, Program Development, Workshop Design, Instructional Planning, Mentoring, Cross-Education Program Development, Strategic Planning, Forecasting, Goal setting, Data Organization, Index Development, Continuous Update Planning, Workshop Development, Standardization, Program Maintenance, Evaluation Techniques, Process Enhancement, Communication, Collaboration, Working with SMEs, Innovative Teaching Methods, Assessment, Design, Networking, Collaboration with External Institutions, Research. 

Tools/Machinery: Must be able to operate standard office equipment.  

Contacts:

Frequent or daily communication with co-workers and all levels of management both verbal and written, use of remote webinar tools such as Teams, instant messaging, "face to face" and via phone. Communication with U- Haul customers via telephone or email. 

Perks of joining the U-Haul fleet:

Get your career moving with a company who empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.

Here are just some of the programs U-Haul has available:

  • Full Medical coverage 
  • Prescription plans 
  • Dental & Vision Plans 
  • New indoor fitness gym 
  • Gym Reimbursement Program 
  • Registered Dietitian Program  
  • Weight Watchers  
  • Onsite medical clinic for you and your family 
  • Career stability 
  • Opportunities for advancement 
  • Valuable on-the-job training 
  • Tuition reimbursement program 
  • Free online courses for personal and professional development at U-Haul University® 
  • Business and travel insurance 
  • You Matter Employee Assistance Program 
  • Paid holidays, vacation, and sick days  
  • Employee Stock Ownership Plan (ESOP) 
  • 401(k) Savings Plan 
  • Life insurance 
  • Critical Illness/Group Accident 
  • 24-hour physician available for kids 
  • MetLaw Legal program 
  • MetLife auto and home insurance 
  • Mindset App Program 
  • Discounts on cell phone plans, hotels, and more 
  • LifeLock Identity Theft 
  • Savvy consumer wellness programs - from health care tips to financial wellness 
  • Dave Ramsey’s SmartDollar Program 
  • U-Haul Federal Credit Union 
  • Wellness Program 


U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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