Spanish Bilingual Equipment Distribution Coordinator - Remote
Do you enjoy working with people in a fast-paced environment? If so, consider a position as an Equipment Distribution Coordinator. Join our fast-growing U-Box department and become part of our Equipment Distribution Program and Team.
Equipment Distribution Coordinators use new and exciting programs to reach existing U-Haul customers with offers to participate in our Equipment Distribution program. You will manage the end-to-end process of helping orchestrate transfers of our U-Haul trailers across the continent, playing a pivotal role in the success of U-Haul and the U-Box program.
We are looking for friendly Spanish speaking, customer service-oriented team members who take pride in assisting customers every day. Team members are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and act in a courteous and friendly manner while serving the customer.
Position Details:
- Full Time and Part Time positions available
- Weekend availability is required
- Location – U-Haul International Corporate Headquarters, work from home positions are also available
This job might be for you if:
- You enjoy helping people and problem-solving.
- You like a fast pace starting day one and staying busy every day.
- You enjoy working closely with your manager and receiving daily feedback.
- You are comfortable learning and using multiple computer programs.
Daily Tasks Include:
- Interacting with field personnel via phone, email, IM chat and SMS text messages
- Communicating with customers by making outbound calls, answering all incoming calls and via SMS text messages
- Managing dashboards, reports and files as needed
- Working on multiple customer records simultaneously
U-Haul Offers its Equipment Distribution Agents:
- Train and work from home - various schedules!
- Career path available including work from home!
- Competitive hourly base
- Opportunity for base pay merit increases based on performance
- Part-Time benefits include Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.
Minimum Qualifications:
- Fluent Spanish speaker
- Basic keyboarding and computer skills
- Ability to navigate and use multiple computer programs at once
- Excellent verbal communication and listening skills
- Clear speaking voice
- General knowledge of U.S. geography
- Willingness to incorporate feedback to constantly improve performance
Training and Education Explained:
- Fast-paced, hands-on education working with your manager from day one
- Training schedule may fall outside of provided availability
- Self-paced education at our very own U-Haul University online
- Learn and begin performing some of your job duties with customers in the first week
- Build on your skill set through on-the-job, continued education
- Begin performing additional job duties with the customers and the field as you learn them
Scheduling Requirements:
- The total number of hours scheduled each week will be based on business needs
- Shifts between 5:00am-5:00pm Arizona time
- Weekend availability required
- Part Time team members must be available to work a minimum of 25 hours a week during the winter months and 32 hours during summer months
- Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.
A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules, especially for students and teachers. However, if availability to work does not align with the needs of the business the result may be fewer hours scheduled.
The following is required to work from home:
- You must have a quiet, private work area.
- Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul site. This position does not allow flexibility to be on-call care for others during work hours.
- All work duties, including initial education, must be performed at your home address.
- If you want to switch or substitute computers at any time, Manager approval is required.
The following technical requirements must be met to work from home:
*Computer requirements and internet speeds will be verified, if interviewed. Additional requirements may apply.
Computer Specifications:
- Windows 11 required
- 16GB (Minimum) of RAM/memory or higher (Recommended: 32GB)
- Processor must have CPU benchmark score of 6,000 (Minimum) or higher (Recommended: 10,000)
- SSD internal storage with 5GB (Minimum) free space
Additional Hardware:
- Webcam (external or built in)
- USB headset (wired)
Internet Speeds:
- Ping under 100
- 50MB (Minimum) download speed (Recommended: 100MB)
- 5MB (Minimum) upload speed (Recommended: 10MB)
The following is not permitted due to compatibility, performance, security, or other concerns:
- MAC Operating Systems
- Mobile hot-spot, tethering, satellite Internet, or similar.
- Using a Proxy server or third-party network.
- Computer stick or similar device.
- Rental, rent-to-own, or public computer/laptop.
- Working in a public place or using public Internet.
- Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.
- Running non-work-related programs while working.
- Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.