Operations Coordinator
Under the direction of the Operations Manager and Director of the U-Haul Self-Storage Affiliate Network, the Operations Coordinator will support clients with their set up and continued use of WebSelfStorage, a self-storage management software.
The ideal candidate has an enthusiastic, self-motivated personality with excellent analytical, logic, and reasoning skills. A customer service mindset, an eagerness to learn and the ability to work with others in a fast-paced environment is expected.
Responsibilities include, but are not limited to:
- Advise clients on appropriate approaches to their management software
- Guide clients in understanding growth opportunities made available to them for being part of the U-Haul Self-Storage Affiliate Network
- Build positive relationships though frequent written, verbal and in-person communication with clients
- Focus on the client’s experience with WebSelfStorage
- Must be able to respond appropriately and resolve problems and issues as they arise
- Work closely with department to develop marketing programs, improve operational efficiencies and interact with senior management
- Assist in the development and implementation of department opportunities and revenue streams
- Utilize and prepare management reports to evaluate industry trends and identify growth opportunities
- Attend occasional industry events
Qualifications:
- Strong analytical, logic and reasoning skills
- Ability to multi-task and effectively manage multiple projects
- Strong organization skills
- Excellent written and verbal communication
- Experience in customer service
- Practical knowledge of Microsoft Word, Excel and PowerPoint
Education:
A bachelor’s degree in marketing, communications, business management, or the equivalent in experience is preferred.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.