Callback Agent - Part Time
Do you enjoy working with people in a fast-paced environment? If so, consider a position as a Callback Agent! This is a part time position – perfect for students and teachers.
Callback Agents utilize new and exciting programs to reach out to customers who need help with U-Haul related products and services like truck, trailer, and towing rentals. If the customer requests phone assistance, these agents make outbound calls and answer incoming calls to assist customers with quoting rental rates and earning new business. Our programs isolate moves that are highly productive sales for agents and for U-Haul. Callback agents play a pivotal role in the success of the company as they help to move equipment where it is needed most!
Agents are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and act in a courteous and friendly manner while serving the customer.
Position Details:
Part-Time positions available.
Weekend availability is required.
Location – In-Office, U-Haul International Midtown Campus in Phoenix, Arizona.
This job might be for you if:
You enjoy helping people and problem-solving.
You like a fast pace starting day one and staying busy every day.
You enjoy working closely with your manager and receiving daily feedback.
You are comfortable learning and using multiple computer programs.
You are comfortable in a sales environment.
You readily accept the opportunity to overcome a customer’s objection.
You thrive at closing the sale.
U-Haul offers its Callback Agents:
Train and work on site, in office
Advancement opportunities!
Hourly base, plus a potential bonus
Opportunity for base pay merit increases based on performance
Part-time benefits include Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.
Minimum Qualifications:
Basic keyboarding and computer skills
Ability to navigate and use multiple computer programs at once
Excellent verbal communication and listening skills
Clear speaking voice
General knowledge of U.S. geography
Willingness to incorporate feedback to constantly improve performance
Previous sales experience a plus
Training and Education Explained:
Fast-paced, hands-on education working with your manager from day one
Training schedule may fall outside of provided availability
Self-paced education at our very own U-Haul University
Learn and begin performing some of your job duties with customers in the first week
Build on your skill set through on-the-job, continued education
Begin performing additional job duties with the customer as you learn them
Scheduling Requirements:
The total number of hours scheduled each week will be based on business needs.
Shifts between 5:00am-7:00pm Arizona time
Must be available to work at least 25 hours a week during the winter months and 32 hours during summer months
Weekend availability is required (at least 5 hours either Saturday or Sunday)
Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.
A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules, especially for students and teachers. However, if availability to work does not align with the needs of the business the result may be fewer hours scheduled.
The following is required:
USB wired headset
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.