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Operations Coordinator

About Us 

Collegeboxes by U-Haul is dedicated to providing full-service storage and shipping to students across the country since 1999. We specialize in collegiate storage and shipping, international shipping and study abroad services. Our mission is to simplify the moving process for students and partnering with educational institutions nationwide, promoting convenience, efficiency, and peace of mind. With a focus on sustainability and excellence, we strive to be the trusted ally that turns moving challenges into opportunities for growth and success. 

Job Description 

As the Collegeboxes Operations Coordinator, you will facilitate and assist in all aspects of coordinating and executing small and large-scale college moves throughout the U.S and Canada, with a focus on the West and Northwest regions. Primary responsibilities will be to coordinate operations through effective communication with our service providers and field support staff with minimal supervision. Operations Coordinator will help recruit, train and direct moving crews by securing moving equipment and storage space.  Additional responsibilities include assisting customers on text, email and chat with questions about products and services.   

Shift Schedule  

Day: Monday through Friday  

Hours: 9am-6pm (In-Person) 

Key Responsibilities  

Operations 

  • Schedule pickup and deliveries at college campuses across the U.S. and Canada 

  • Prepare and distribute reports with customer and housing information to support logistical planning 

  • Create efficient routes to optimize campus operations and reduce pickup and delivery times 

  • Book and manage U-Haul moving equipment and supplies 

  • Recruit, onboard, and schedule third-party service providers  

  • Oversee local storage operations and manage space utilizations 

  • Receive and track incoming shipments, self-drop-offs and pickups 

  • Collaborate with field support teams including GMs, CSRs, and U-Box  

 

Customer Service 

  • Respond to customer inquiries via phone, email, text, and chat 

  • Provide product, pricing, and order information 

  • Troubleshoot issues and identify root causes 

  • Offer clear solutions and escalate when needed 

  • Process payments, returns and update customer accounts 

  • Ensure a professional, empathetic, and customer-first approach in every interaction 

Peak Season (May, June, August, September) 

  • Drive U-Haul trucks and lift up to 50lbs as needed 

  • Work occasional half days on weekends or alternate Saturday/Sundays 

  • Be on-call 1-2 weekend days during December and January 

  • Travel 10-20 days per year to assist with move-in/move-out, housing fairs or tradeshows 

 

Requirements 

  • Proficient with computers and the use of email 

  • Intermediate to advance knowledge of Microsoft Excel and Word 

  • Organized with strong time management 

  • Ability to multitask and remain effective during high-volume periods 

  • High-level customer service and problem-solving abilities 

  • Self-motivated with a proactive approach to tasks 

  • Comfortable making independent decisions when needed 

  • Willingness to take on off-season projects to improve operations and customer experience 



U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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