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Payment Analyst
Job Title: Payment Analyst
Location: Remote
Department: Moving Help
Company: U-Haul International
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About Us:
Moving Help, a wholly owned subsidiary of U-Haul International, is seeking a detail-oriented and proactive Payment Analyst to join our dynamic team.
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Position Summary:
The Payment Analyst plays a key role in ensuring the accuracy, security, and efficiency of payment processes. This position focuses on resolving failed payments, investigating fraudulent activity, and supporting chargeback processes. The ideal candidate will possess strong analytical skills, high attention to detail, and the ability to communicate effectively across departments.
Pay- Starting $15, negotiable based on experience
Schedule- flexible, weekends preferred
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Key Responsibilities:
· Payment Processing: Accurately process and issue checks for failed or returned payments in a timely manner.
· Fraud Monitoring: Maintain and update fraud tracking logs to identify patterns, flag suspicious transactions, and support risk mitigation strategies.
· Customer Support: Respond promptly to internal and external email inquiries regarding fraud investigations, payment issues, and transaction discrepancies.
· Chargeback Management: Log, track, and respond to chargebacks; ensure all required documentation is submitted and follow-up actions are completed within established timelines.
· Transaction Review: Analyze payment activity and transaction history to investigate and prevent fraudulent behavior.
· Cross-Functional Collaboration: Work closely with Customer Service, Payment Processing, and other internal teams to resolve payment-related issues and enhance fraud prevention protocols.
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Qualifications:
· Strong analytical and investigative skills with keen attention to detail
· Proficiency in Microsoft Excel and payment systems; experience with fraud detection tools is a plus
· Excellent written and verbal communication skills
· Ability to manage multiple tasks and deadlines in a fast-paced environment
· High level of integrity and discretion when handling sensitive financial information
Additional Preferred Qualifications:
· Associate's or Bachelor's degree in Finance, Accounting, Business, or a related field (or equivalent experience)
· 1–3 years of experience in payment processing, fraud detection, or financial operations
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.