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HR - Unemployment Clerk

Under general supervision, the employee works within general methods and procedures and exercises considerable independent judgment to select appropriate courses of action. Complies with federal, state and local legal requirements by studying new and existing legislation; enforcing adherence to requirements’ advising management on needed actions.

Claims Processing: the receipt, interpretation, and processing of unemployment insurance claims; analyzes basis for each claim; determines appropriate action and prepares responses in accordance with applicable laws, policies, and regulations; investigates the facts regarding claims in responses to inquiries.

Wage Audits: gathering payroll logs and calculating the gross wages earned within the benefit weeks requested by the state.

Hearing: evaluates, analyzes, and prepares evidence and case documentation for administrative hearings.

Decision-Making and Problem Solving: Analyze claims and supporting factual data within broad guidelines requiring independent judgment, such as assisting in determining if a claim should be protested, what and how evidence should be presented, and which claims should be appealed to a state board.

Confidentiality: This position requires regularly working with confidential data.

Required Minimum Skills and Abilities:

  • Knowledge of unemployment insurance and administrative hearing rules of conduct and evidence

  • Ability to organize evidence

  • Advanced skills in communicating in critical situations orally and written

  • Skills in collecting and assembling database

  • Preparing reports, monitoring progress, analyzing database

  • Must be able to work with all levels of management and have good PC skills and basic math skills

  • Skills in adapting styles to divergent situations

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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