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Customer Service Agent - (Part Time) - In Office Only

THIS IS AN IN-OFFICE POSITION AT THE PHOENIX, ARIZONA CORPORATE HEADQUARTERS

Are you a critical thinker and a problem solver? Are you looking for a company with growth opportunities? Do you enjoy assisting customers on the phone?  
If you answered yes to all of these, then this opportunity is for you! 
 

Job Description: 

In this role you will take incoming calls from customers resolving customer concerns as well as assist with product knowledge, reservation and rental assistance. We may need to work hand in hand with other team members to craft an acceptable solution for the customer’s concern. Customer Service agents are also expected to assist customers with product suggestions, as well as offer additional products and services to existing customers. 
 

U-Haul offers its Customer Service Agents:

  • Paid Education 

  • Customer Service career path options  

  • Part-time benefits include: Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan 
     

Training/Education: 

We offer on-the-job education which allows you the opportunity to learn and begin performing some of your job duties right away while helping customers. This role offers hands-on education working with your manager from day one. It includes taking courses online via "U-Haul University," followed up by live instruction and the ability to use this new skillset on your calls with our customers. Note: Some of these live instruction courses will be outside of your availability, they do only run 2-3 hours. The expectation is your education will be complete within 8 weeks.

Customer Service Agent Minimum Qualifications: 

  • Intermediate keyboarding and computer skills 

  • The ability to type 50 wpm 

  • Excellent written and verbal communication as well as comprehension skills 

  • General knowledge of U.S. geography 

  • General Customer Service experience and problem solving 
     

Scheduling: 

  • Must be available between the following times, based on Arizona time.: Mon – Sun 10am and 8pm AZ time 

    Must have 10 hours of availability on the weekends 
  • Working holidays is required. We are open 365 days a year and this department is staffed 24 hours a day. 

A note about how we schedule: We schedule based on customer demand (customer-centric scheduling). You might be scheduled less hours during some weeks and more during others depending on your availability. 
 

Pay Structure: 

  • Hourly base $15hr 

  • Base pay increases as you learn and perform additional job duties. 

  • Opportunity for base pay merit increases based on performance 

  

You will be required to provide a USB headset for this position. 



U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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