careers

If you are self-motivated and enjoy a fast-paced environment with the opportunity to perform and sharpen your skills in customer sales and support, a job as a Storage Affiliate Agent may be for you.  Get right to work helping customers in your first week as part of our comprehensive, initial education program.  Learn and grow as you participate in weekly coaching and on-going education. Hourly base of $14.50, plus discretionary sales bonus – the potential to earn $17-20 per hour! This is a part-time, work from home position with a variety of scheduling options to fit most needs. 

Storage Affiliate Agents take back-to-back, incoming calls from customers calling specific U-Haul Storage Affiliate locations across the U.S. and Canada. Primary duties include:  

• Serving customers by answering general product and rental inquiries, accept tenant payments, as well as secure and schedule storage reservations, and gate access codes.  

• Providing support to customers with U-Haul equipment reservations and existing business - making changes to reservations, answering general questions, and helping customers with concerns.   

Storage Affiliate Team Members...  

• Provide superb customer service.  

• Master required scripts and customer advisements.  

• Follow location specific guidelines and scripts for each business.  

• Use good time management practices.  

• Work well with others and are a team player.  

This job might be for you if:  

• You enjoy helping people and problem-solving.  

• You like a fast pace and enjoy staying busy every day.  

• You enjoy working closely with your manager and receiving coaching on how to be even more successful.  

• You are comfortable learning and using multiple computer programs.  

• You are comfortable with sales, and cross-selling products and services.  

• You are comfortable with scheduling and logistics.  

Minimum Qualifications:  

• Must be 16 years of age or older.  

• Positive, upbeat, self-motivated with a “can-do” attitude.  

• Proficient keyboarding and computer skills.  

• Ability to navigate and use multiple computer programs at once.  

• Excellent verbal communication and listening skills.  

• Clear speaking voice.  

• General knowledge of U.S. geography.  

• Willingness to incorporate feedback to constantly improve performance.  

• You must have a quiet, private work area.  

• Ability to meet all technical requirements.  

Education Explained:  

• Fast-paced, hands-on initial education.  

• Mix of instructor-led classes, and e-Learning through our very own U-Haul University.  

• Learn and begin performing some of your job duties with customers the first week.  

• Build on your skill set through continuous coaching and education. 

Perks of joining the U-Haul Team!  

Compensation:  

• Hourly base of $14.50, plus opportunity for a discretionary sales bonus –

• Work from home Contact Center career paths available.  

• Opportunity for base pay merit increases based on performance.  

(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.) 

Benefits: At U-Haul our part time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continuing education assists employees with their professional goals. 

U-Haul Offers: 

• Career stability 

• Opportunities for advancement 

• Mindset App Reimbursement 

• Gym Reimbursement Program 

• Health insurance & Prescription plans if eligible 

• Paid holidays, vacation, and sick days if eligible 

• Life insurance 

• MetLaw Legal program 

• MetLife auto and home insurance 

• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 

• 401(k) Savings Plan 

• Employee Stock Ownership Plan (ESOP) 

• 24-hour physician available for kids 

• Dental & Vision Plans 

• Business travel insurance 

• You Matter EAP 

• LifeLock Identity Theft Protection 

• Critical Illness/Group Accident Insurance 

• Dave Ramsey’s SmartDollar Program 

Scheduling Requirements:

The following is required to work from home: 

• You must have a quiet, private work area. 

• Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility.  This position does not allow flexibility to be on-call care for others during work hours.

• All work duties, including initial education, must be performed at your home address. 

• If you want to switch or substitute computers at any time, Manager approval is required. 

The following technical requirements must be met to work from home: 

*Computer requirements and internet speed will be verified, if interviewed.  Additional requirements may apply. 

• Computer Specifications: 

  • Windows 10 or 11

  • 8GB of RAM/memory or higher 

  • Processor must have CPU benchmark score of 2,000 or higher

• Additional Hardware:

  • Webcam (external or built in is ok)

  • USB headset (wired)

• Internet speeds: 

  • Ping under 100 

  • 10mb download 

  • 5mb upload

The following is not permitted due to compatibility, performance, security, or other concerns: 

• MAC Operating Systems 

• Mobile hot-spot, tethering, satellite Internet, or similar.  

• Using a Proxy server or third-party network. 

• Computer stick or similar device.  

• Rental, rent-to-own, or public computer/laptop.   

• Working in a public place or using public Internet. 

• Unsecure Wi-Fi / Wi-Fi not managed by the Team Member. 

• Running non-work-related programs while working.  

• Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus.