U-Box Agent (Full Time)
Are you an active listener, critical thinker and a problem solver? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone?
If you answered yes to all of these questions, the U-Box Sales position may be for you!
In this role, you will take back-to-back, incoming calls from customers who need help with U-Box portable moving and storage containers, and other U-Haul products and services. U-Box Sales Agents will also work with customers to resolve their concerns as well as assist with providing product knowledge.
We are currently seeking dedicated professionals to work remotely (work from home) in customer sales and support with the desire to work a full-time schedule. As a U-Box Sales Agent, you will work within defined guidelines, including scripting and reading customer advisories, to facilitate the reservation process for customers through needs-based, inbound sales calls. In addition, you will take incoming calls from customers to resolve their concerns as well as assist with providing product knowledge and specialized support.
Providing support to customers with existing business - making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments.
Reporting customer concerns and complaints
Serving customers by quoting rental rates and earning new business through sales and cross-selling.
Scheduling U-Box pick-up, shipping, and delivery.
Includes assisting customers with truck, trailer, towing, and storage business.
Maintain a high level of customer service and satisfaction and demonstrates commitment to quality through positive and upbeat customer interactions.
Learn and sell the benefits of doing business with U-Haul.
Up to one year of customer service or sales experience.
Strong interpersonal and communication skills (clear speaking voice, excellent verbal communication, and active listening skills).
Intermediate keyboarding and computer skills
Excellent written and verbal communication/comprehension
Demonstrated core customer-service skills, always exhibiting customer-oriented decisions
Ability to prioritize and multi-task, including navigating through and using multiple business applications.
Successful completion of a job-related assessment is required.
One year of customer contact experience in a needs-based sales environment.
Experience in a fast-paced contact center environment.
6+ months experience frequently communicating with customers by phone, e-mail, chat, and/or face-to-face.
Perks of joining the U-Haul Team!
Compensation: U-Haul offers U-Box Sales Agents an hourly base pay of $14.50 plus discretionary sales bonus, with the potential to earn $17-20 per hour and the opportunity for base pay merit increases based on performance.
(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)
Benefits: At U-Haul our full time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, paid time off program with paid holidays, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
Full Medical Coverage
Dental & Vision Plans
Registered Dietitian Program
Gym Reimbursement Program
Virtual Doctors’ Visits
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Critical Illness/Group Accident
24-hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Savvy consumer wellness programs - from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
Scheduling Requirements: ?
Available to work 40 hours per week (below are the available shifts in Arizona time)
Work at least one weekend day per week. Priority will be given when providing availability on Monday, Saturday, and/or Sunday.
Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.
The following is required to work from home:
You must have a quiet, private work area.
Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.
All work duties, including initial education, must be performed at your home address.
If you want to switch or substitute computers at any time, Manager approval is required.
The following technical requirements must be met to work from home:
*Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.
Windows 10 or 11
8GB of RAM/memory or higher
Processor must have CPU benchmark score of 2,000 or higher
Webcam (external or built in is ok)
USB headset (wired)
Ping under 100
The following is not permitted due to compatibility, performance, security, or other concerns:
MAC Operating Systems
Internet Mobile hot-spot, tethering, satellite Internet, or similar
Using a Proxy server or third-party network.
Computer stick or similar device.
Rental, rent-to-own, or public computer/laptop.
Working in a public place or using public Internet.
Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.
Running non-work-related programs while working.
Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.