U-Box One Way Coordinator - Part Time
Do you enjoy working with people in a fast-paced environment? If so, consider a position as a U-Box One Way Coordinator. Join our fast-growing U-Box department and become part of our Load Share Program and Team.
U-Box One Way Coordinators utilize new and exciting programs to reach out to existing U-Haul customers with offers to participate in our Load Share program. You will manage the end-to-end process of helping orchestrate shipments of our U-Box containers across the continent, playing a pivotal role in the success of U-Haul and the U-Box program.
We are looking for friendly, customer service-oriented team members who take pride in assisting customers every day. Team members are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer.
Position Details:
Part-Time
Weekend availability is required. Must be available to work on at least 3 days Friday through Monday.
Location – In-Office U-Haul International and remote positions available as well.
This job might be for you if:
You enjoy helping people and problem-solving.
You like a fast-paced environment starting day one and staying busy every day.
You enjoy working closely with your manager and receiving daily feedback.
You are comfortable learning and using multiple computer programs.
Daily Tasks Include:
Interacting with field personnel via phone, email, IM chat, and SMS text messages
Communicating with customers by making outbound calls, answering all incoming calls, and via SMS text messages
Managing dashboards, reports, and files as needed
Working on multiple customer records simultaneously
U-Haul Offers its U-Box One Way Coordinators:
Train and work from home
Career path available including work from home!
Competitive hourly base
Opportunity for base pay merit increases based on performance
Part-Time benefits
Minimum Qualifications:
Basic keyboarding and computer skills
Ability to navigate and use multiple computer programs at once
Excellent verbal communication and listening skills
Excellent customer service skills
General knowledge of U.S. geography
Willingness to incorporate feedback to constantly improve performance
Ability to pay close attention to detail
Training and Education Explained:
Fast-paced, hands-on education working with your manager from day one
Training schedule may fall outside of provided availability
Self-paced education at our very own U-Haul University online
Learn and begin performing some of your job duties with customers in the first week
Build on your skill set through on-the-job, continued education
Begin performing additional job duties with the customer as you learn them
Scheduling Requirements
Part Time team members must be available to work 25-32 hours per week, Monday - Sunday with a primary focus of Monday, Friday, Saturday, and Sunday.
Shifts between 6:30 AM - 5:00 PM (Arizona time). The total number of hours scheduled each week will be based on business needs.
Available to work at least one weekend day per week (8 hours). Priority will be given when providing availability on Monday, Friday, Saturday, and/or Sunday.
Working holidays is required to provide support for Customers year-round. On said holidays, scheduling outside your availability to meet business needs may be required.
A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. However, if availability to work does not align with the needs of the business the result may be fewer hours scheduled.
The following is required to work from home:
All work duties, including initial education, must be performed at your home address. All work duties, including initial education, must be performed at your home address in a private, quiet workspace.
Dependent and/or child-care arrangements must be made as if you are working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours.
A personal home computer which meets the technical requirements (below) to be used during the application process and to perform your job duties.
The following technical requirements must be met to work from home:
*Computer requirements and internet speed will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply.
Computer Specifications:
Windows 11 required
16GB (Minimum) of RAM/memory or higher (Recommended: 32GB)
Processor must have CPU benchmark score of 6,000 (Minimum) or higher (Recommended: 10,000)
SSD internal storage with 5GB (Minimum) free space
Additional Hardware:
Webcam (external or built in)
USB headset (wired)
Internet speeds:
Ping under 100
50MB (Minimum) download speed (Recommended: 100MB)
5MB (Minimum) upload speed (Recommended: 10MB)
The following is not permitted due to compatibility, performance, security, or other concerns:
MAC Operating Systems
Mobile hot-spot, tethering, satellite Internet, or similar.
Using a Proxy server or third-party network.
Computer stick or similar device.
Rental, rent-to-own, or public computer/laptop.
Working in a public place or using public Internet.
Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.
Running non-work-related programs while working.
Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.